Provide all labor, equipment and materials for the preventive and corrective maintenance of the systems hardware and software included under schedule A (item (A) herein located in the Renal Service of the VA Caribbean Healthcare System for the period of February 1, 2021(or date of award) thru January 31, 2022 and two years option period, in accordance with the following conditions:
Perform all inspections and maintenance services in accordance to manufacturer s service manual instructions and procedures.
Thorough inspection of equipment to detect defective components capable of adversely affecting system performance.
Replacement of parts found defective during inspections. Contractor will repair or replace the system component with equal or superior functioning equipment or software with respect to any part of the system that is not properly functioning
Cleaning, calibration and adjustment of components to maintain equipment within manufacturer s specifications, level of performance and accuracy.
Operational tests after each corrective and preventive maintenance service to assure level of performance is within specifications.
Contractor shall perform two (2) preventive maintenance services per system per year in accordance with manufacturer s recommendations and procedures. If updates to manufacturer s requirements and/or recommendations occur, contractor must assure compliance with these requirements.
Contractor will provide and install any software update, intended to update system software version or correct software errors and deficiencies.
This is a standalone medical equipment and no connection to any type of computer network is required.
Contractor shall supply all labor, parts, test instruments, tools, hardware and software required to perform all maintenance and repair work.
Unlimited service and technical support calls can be performed during regular hours, 8:00AM to 5:00PM.
The response time to emergency calls for service will be no more than one (2) hour after notification.
Contractor will respond with onsite visits to service calls within 24 hours in the event that phone or technical support cannot resolve the problem.
On-site service will be offered between 8:00am and end by 5:00pm, except when a change in hours is requested by the VACHS. If service is to be continued after 3:30PM, prior notification needs to be done to COR or his/her designee.
Unlimited technical support will be available 24 hours/day, 365 days/year.
Contractor s service personnel shall report to the Biomedical Supervisor or his designee when called.
Equipment will be made accessible to contractor service personnel by in house Biomedical personnel in order to have services performed.
A copy of each service report with a checklist of all tasks performed will be provided to the Biomedical Supervisor or his designee at the conclusion of each service call.
Major repairs due to acts of God, renovation of equipment, negligence or misuse and power line fluctuations unattributable to contractor, are not covered by this contract.
VA property number
Limitations on Subcontracting- the Government will not allow more than 50% the work under this contract to be Subcontracted.
THIS IS NOT A SOLICITATION ANNOUNCEMENT. THIS IS A REQUEST FOR INFORMATION Only. This Request for Information (RFI) is intended for information and planning purposes only at this time; and shall not be construed as a solicitation or as an obligation on the part of the Department of Veterans Affairs. This Request for Information is intended for Socio-economic groups: Service Disable Veteran Owned Small Business, Veterans Owned Small Business, Women Owned Small Business, Small Business and Large Business. Because this is a Request for Information announcement, no evaluation letters and/or results will be issued to the respondents. No solicitation exists. Therefore, do not request a copy of the solicitation. The Department of Veterans Affairs Service Area Office East/Network Contracting Office 8, San Juan, Puerto Rico Services Team, is conducting market research to identify potential sources with the intention to award Service Contract.
Responses to this notice should include company name, address, point of contact, phone number, fax number and point of contact e-mail, DUNS Number, Cage Code, size of business pursuant to North American Industrial Classification System (NAICS). NAICS Code is 811219. This procurement will be conducted in accordance with Federal Acquisition Regulation (FAR) Part 13. Telephone responses will not be accepted. Responses must be received in writing no later than 10:00am Eastern Standard Time (EST) on December 29, 2020. This notice will help the VA in determining available potential sources only. Do not contact VA Medical Center staff in regard to this requirement, as they are not authorized to discuss this matter related to this procurement action, all questions will be addressed during the solicitation stage by the Contract Specialist. All firms responding to this Request for Information are advised that their response is not a request for proposal therefore will not be considered for a contract award.