Request for Information
Account Management Office 3.0 Service Support


This is a request for information (RFI) only. Do not submit a Proposal. It is requested that all contractors interested in participating in this effort please note their interest and provide indication of their respective capabilities to perform the effort described in attached draft Performance Work Statement (PWS).

This RFI is for planning purposes only and shall not be considered an Invitation for Bid, Request for Task Execution Plan, Request for Quotation or a Request for Proposal. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract. No funds have been authorized, appropriated or received for this effort. The information provided may be used by the VA in developing its acquisition strategy and PWS. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.

Be advised that set-aside decisions may be made based on the information provided in response to this RFI. Responses should be as complete and informative as possible.

Organizational Conflict of Interest (OCI)

Due to the scope of the requirements for the AMO Support Service procurement, it is anticipated that there will be a significant OCI associated with both current and future contracts/orders that support VA s Office of Information and Technology (OIT). Specifically, AMO s mission is to enable the successful delivery of Veteran outcomes by operating as a trusted and transparent liaison between OIT and its business partners, and by supporting the Chief Information Officer (CIO) through the IT investment selection process to ensure that OIT products, services, and acquisitions meet VA s business requirements. In this capacity, and supported by this procurement, AMO has assumed responsibility for implementing Capital Planning and Investment Control (CPIC) practices in accordance with law, regulation and policy dating back to 1996. In 1996, the Clinger-Cohen Act established the agency CIO and the 2014 Federal IT Acquisition Reform Act (FITARA) sustained and strengthened the CIO s role with respect to the development, integration, delivery, and operations of any type of IT, IT service, or information product to enable integration with the capabilities they support wherever IT may affect functions, missions, or operations. AMO s role, which will be supported by this procurement, is to assist in exercising CIO authorities and responsibilities by utilizing CPIC practices to align investments to agency strategy and goals, assist agency leadership with identifying and prioritizing investments, and monitor investments to ensure they return expected business outcomes.
AMO will be:
Providing and validating input to multi-year planning, planning and budget formulation
Developing business cases with business partners
Analyzing investment portfolios and validating input to ensure quality submissions for data-driven decisions
Constructing portfolio baselines current state, future state, roadmap
Monitoring delivery performance to evaluate effectiveness of investments

VA s investments are grouped into five major portfolio groups:
Veterans Experience Services (VES)
Health Services
Benefits, Appeals and Memorials (BAM)
Corporate Services
Technology and Platform Services (TPS)

Any vendors that are currently providing any services (program management, development, sustainment, testing, etc.) will likely have an OCI that will preclude it from bidding on this effort as the scope of this work includes performance analysis of current work being performed by and within each portfolio, re-prioritization/investment recommendations for portfolios/programs/projects, and budget recommendations for the portfolios current states. In addition, any vendors that intend to bid on future work associated with these portfolios should consider that the successful awardee of the AMO Support procurement will likely be excluded from bidding on that work as part of the scope of this effort is requirements analysis, strategic planning, and budget formulation for the portfolios future states.

3. Submittal Information:

All responsible sources may submit a response in accordance with the below information.

There is a page limitation for this RFI of 20 pages. The Government will not review any other information or attachments included, that are in excess of the 20 page limit. NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. Submit your response via ATOMS by the time and date indicated therein.

Interested Contractors shall at a minimum, provide the following information in the initial paragraph of the submission:

Name of Company
Point of Contact
Phone Number
Fax Number
Email address
Company Business Size and Status
For VOSB and SDVOSBs, proof of verification in the Vendor Information Pages (VIP).
NAICS code(s)
Socioeconomic data
Data Universal Numbering System (DUNS) Number

Provide a summary of your capability to meet the requirements contained within the draft PWS for the following areas:

Best practices and lessons learned in supporting CPIC in other government agencies.
The skills/roles, processes, methods, and tools that your company can provide to support the overall AMO mission and vision and the requirements stated in the PWS.
The flexibility to add and remove resources as needed; specifically, your company s ability to provide resource management in a dynamic environment.
Knowledge, understanding, and capability to support AMO s efforts to be compliant with all law, policy and regulations for CPIC. See the attached CIO Authorities Guide.

NOTE: Technical questions may be submitted as part of your response, however, questions directed to the customer are prohibited.

Small businesses should also include information as to:

Your company s intent and ability to meet the set aside requirement in accordance with VAAR 852.219-10 (JUL 2016) (DEVIATION) VA Notice of Total SDVOSB and 13 CFR §125.6, which states the contractor will not pay more than 50 percent of the amount paid by the Government to it to firms that are not SDVOSBs. Your response shall include information as to available personnel and financial resources; full names of proposed team members and the PWS requirements planned to be subcontracted to them, which must include the prime planned percentage or the names of the potential team members that may be used to fulfill the set aside requirement.

Has the draft PWS provided sufficient detail to describe the technical requirements that encompass the software development and production operations support services to be performed under this effort.

______ YES _______ NO (if No, answer question c)

If NO , please provide your technical comments/recommendations on elements of the draft PWS that may contribute to a more accurate proposal submission and efficient, cost effective effort.

Responses are due no later than 2:00 PM EST, January 4, 2020 via email to Shreeia Curry, Contract Specialist at and Dana Newcomb, Contracting Officer at Please note Account Management Office 3.0 Service Support in the subject line of your response. Mark your response as Proprietary Information if the information is considered business sensitive. The email file size shall not exceed 5 MB.