The technical support services require access to the technical expertise of Doctor Link, formerly known as Expert 24, to assist with upgrades to software and database schema syncing databases for the daily sustainment of the Healthy Living Assessment (HLA) platform. The contractor shall provide telephone support 24 hours a day, 7 days a week for resolution of severity 1 production problems related to the Doctor Link products. The Contractor shall also provide third level support in the event that the VA experiences a production issue with the HLA product that is directly related to the Doctor Link products. The period of performance for this effort will be 12 months from the date of award, with two (2) 12-month option periods. This Healthe Living Assessment action is a brand name requirement.
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